Shipping Policy

Free USPS Priority shipping in the United States for purchases over $75.

Flat rate of $10.00 (USPS Priority Shipping) for all orders under $75.

Packages will arrive 3-5 business days after order has been placed.

Return & Exchange Policy

If you are unhappy with your purchase for any reason, please contact us within 14 days of purchase and provide reason.  We offer two options:

(1) Return purchased item for full refund, or

(2) Return purchased item for store credit toward a new product.

Additional Return Policies:


- If returning a purchased item via mail, customer is responsible for return shipping costs.

- All gift card purchases are final and not valid for return or exchange; Skin Care by Krystal is not responsible for lost or stolen gift cards.

- Skin Care by Krystal reserves the right to refuse or deny returns.

-- All fragrance or perfume purchases are final sale.

Appointment Policies

We are an appointment-only studio, and client privacy and safety are our top priority. We only see one guest at a time, so please be punctual and respectful of other clients' appointment times and adhere to the following:

If you wish to cancel or reschedule, please provide at least 24 hours notice to avoid being charged a fee equal to 20% of the amount of services booked.  No-shows will be charged the full amount of the service or services booked.

If you are more than 10 minutes late for your appointment, please note:

- Your appointment will be shortened accordingly, and you will be responsible for full payment of the service booked.

 - You have the option to reschedule your appointment but will be charged a cancellation fee equal to 20% of the amount of the service booked. 

- All above policies are applicable to Memberships and Packages.