.png)
SHIPPING & RETURNS
Shipping Policy
Free USPS Priority shipping in the United States for purchases over $75.
Flat rate of $10.00 (USPS Priority Shipping) for all orders under $75.
Packages will arrive 3-5 business days after order has been placed.
Return & Exchange Policy
If you are unhappy with your purchase for any reason, please contact us within 14 days of purchase and provide reason. We offer two options:
(1) Return purchased item for full refund, or
(2) Return purchased item for store credit toward a new product.
Additional Return Policies:
- If returning a purchased item via mail, customer is responsible for return shipping costs.
- All gift card purchases are final and not valid for return or exchange; Skin Care by Krystal is not responsible for lost or stolen gift cards.
- Skin Care by Krystal reserves the right to refuse or deny returns.
-- All fragrance or perfume purchases are final sale.
Appointment Policies
We are an appointment-only studio, and client privacy and safety are our top priority. We only see one guest at a time, so please be punctual and respectful of other clients' appointment times and adhere to the following:
If you wish to cancel or reschedule, please provide at least 24 hours notice to avoid being charged a fee equal to 20% of the amount of services booked. No-shows will be charged the full amount of the service or services booked.
If you are more than 10 minutes late for your appointment, please note:
- Your appointment will be shortened accordingly, and you will be responsible for full payment of the service booked.
- You have the option to reschedule your appointment but will be charged a cancellation fee equal to 20% of the amount of the service booked.
- All above policies are applicable to Memberships and Packages.